NEED HELP WITH HEATING OR COOLING?
Applications for help with your heating and cooling bills or equipment needs are accepted online (at https://commonhelp.virginia.gov/access/ ), by calling the Enterprise Customer Service Center at 1-855-635–4370 , and at your local department of social services.
Fuel assistance helps with home heating costs; but can also be used for furnace re-starts, late charges, delivery charges, installation charges, and connection or re-connection fees. Applications are accepted online, through the Enterprise Customer Service Center, and at local departments of social services from the second Tuesday in October through the second Friday in November. Benefits are determined and authorizations for deliveries or service are sent to vendors in December.
Crisis assistance is intended to meet a household’s emergency heating need, when no other resource is available.
Cooling assistance provides purchase or repair of cooling equipment and/or payment for electricity to operate cooling equipment. To be eligible, a household must contain at least one vulnerable individual who is age 60 or over, is living with a disability, or is under age 6. Applications are accepted online, through the Enterprise Customer Service Center, and at local departments of social services from June 15 through August 15 (2021 Cooling will end August 16 due to the 15th being on a weekend). Assistance is based on the availability of funds.
Eligibility criteria for assistance include:
